Frequently Asked Questions:


Can I edit my Shipping Address on my processing Order?

Once an order has been processed, changes to the shipping address cannot be made. Please double-check your shipping information before completing your purchase.


Can I expedite my order?

Yes, we offer expedited shipping options during the checkout process. Choose the desired expedited shipping method before completing your order.


How to create an Account?

To create an account, follow this link Create Account to sign up. Follow the prompts to provide your information and create a secure account.


I forgot my password. How can I retrieve it?

If you've forgotten your password, click on the "Forgot Password" link on the login page or click here to be brought to the forgot password page . Follow the instructions sent to your registered email to reset your password. 


How do I add items to my Wish List?

To add items to your Wish List, navigate to the product page and click on the heart icon when hovering over the product image. You can access and manage your Wish List from your account dashboard.


How do I edit my Billing Information?

Log in to your account and go to the Account Summary section. Here, you can update your billing details as needed by clicking on the "Edit Address" link. Ensure all information is accurate to avoid any issues with your orders.


What forms of payment do you accept?

We accept only credit card payment on orders. You can view the accepted credit card options during the checkout process. If you are interested in becoming a wholesale account for additional payment terms, visit the contact us page, email us at, or call us at 844.243.6333, Extension: 650.  


Can I order Better Earth products if I am outside of the US?

We currently only accept orders from online customers in the US. However, we can ship internationally for wholesale customers. Please email us at, or call us at 844.243.6333, Extension: 650 for more information.


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