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Disclaimer:

The following refund policy applies only to Better Earth E-Commerce orders on store.becompostable.com. 

 

Refund Policy:

  1. General Conditions for Return/Exchanges
    • All returned items must be in their original condition: unused, unaltered, and in the same condition in which they were received. The original packaging should be intact (exclusion for damaged during transit which is covered under Defective or Damaged Products section).
    • Products damaged in Transit must have a signed POD noting that damage. Otherwise, we will not be able to honor the return request.
    • Proof of purchase is required for all returns.
    • For Standard Returns (Standard Return is defined as return not due to any product performance issues or damage during transit) are subject to 20% Re-Stocking Fees.
  2. Exception to General Conditions:
    • Items purchased at a promotional specialty price or arrangement are not eligible for return or refund.
    • Items that have expired or are within 3 months of expiry are not eligible for return or refund.
  3. Return Period
    • Our return policy is eligible for 15 days from the time customer receives the products. If return claims are filed beyond the 15-day cutoff after receiving the products, unfortunately we will not be able to honor the return request.
  4. Defective or Damaged Products
    • In the event that the product you received is defective or damaged during transit; please contact our customer support team at support@becompostable.com immediately & ensure that the POD clearly states that the damage is due to in-transit handling.
    • Better Earth may request additional supporting resources in the form of photographs &/or detailed description of the damage/deficit.
    • Once internally verified, we will provide follow up instructions on whether to return the item or discard it, as well as steps involved in processing a credit memo.
  5. Partial Refunds
    • Any item not in its original condition, damaged or missing parts for reasons not due to our error maybe eligible for only partial refund which will be evaluated on a case-by-case basis.
    • Item return requests made more than 15 days after delivery may also be subject to a partial refund.
  6. Refund Process
    • Contact our customer support team at support@becompostable.com  & cc your Better Earth Sales Rep.
    • Please provide the reasonings for return/refund request including but not limited to
      • Reason for Return/Exchange
      • PO Number
      • Item Details
      • POD (if applicable)
      • Images (if applicable)
    • Our Customer Support team will guide you through the follow up process & if applicable generate a Return Authorization Number (RMA).
    • Please clearly mark that RMA Number on the Shipment & ship the item back to the address provided by the Customer Support team at your expense.
    • Once we receive the returned item, our team will inspect it for eligibility & refund the credit card originally used for the order for the relevant amount accordingly.

         7. Exchanges

    • If customer needs to exchange an item for a different one, please contact us at support@becompostable.com .
    • If the Exchange request resulted from no error on Better Earth`s end; then given the original items are unused, unaltered & in the same condition in which they were received, customer can exchange the item as long as they cover the expense of returning the original item. 

         8. Shipping Returns/Exchanges:

    • Customer is responsible for covering the shipping costs for returning/exchanging items unless the product is defective/damaged or the request generated due to an error on Better Earth`s end.
    • Original shipping costs are non-refundable.
    • Better Earth recommends using trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned items. 

         9. Credit Options

    • For eligible return requests, we offer refund in the form of a Credit Memo.

       10. Changes in Return Policy

    • Better Earth reserves the right to modify or update this return policy at any time without prior notice.

       11. Contact

    • For any question or concerns related to your refund, please contact us at support@becompostable.com or directly reach out to your local Better Earth Sale Rep.
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